Free Delivery

Whether you live in Australia, The USA, UK, Europe or else where delivery to your nominated delivery address is free, there are no hidden costs when you go through the check out process.

When you order is received it will be processed and you will receive an email from us advising when your order will be sent.

Australia

Your order will be sent with either Australia Post or a reputable Courier Company with product insurance included.

Your order will need to be signed for and will not be left at the door should you not be home. If you miss the delivery you will need to either collect the shipment from Australia Post or make contact with the Courier Company to arrange another delivery time.

We will have a tracking number for your order that will be kept on file.

Should you not receive your package within 10 days of placing your order please contact us on the email address below.

Delivery Enquiry – info@thehardwatershop.com.au

Overseas

Your order will be sent economy air with either DHL or FedEx. Your order can only be delivered to a street address and not a P.O. Box Number.

Your email address will be included in the tracking system and you will get updates as it process through the system.

Your order will need to be signed for and will not be left at the door should you not be home. If you miss the delivery you will need to make contact with the Courier Company to arrange another delivery time.

You will receive a tracking number via email.

Should you not receive your package within 10 days of placing your order please contact us on the email address below.

Delivery Enquiry – info@thehardwatershop.com

Delayed Delivery

On receipt of your purchase order you will receive an email from us giving an expected delivery date. If there is a slight delay we do apologize. We pride ourselves on providing a quality product supported by quality service. We will be in contact keeping you up to date with the progress of your order.